Get In Touch with Trinity Express
Thank you for choosing Trinity Express as your trusted travel partner across East Africa. Whether you need to book a ticket, inquire about our routes, report an issue, or explore a business partnership, our dedicated team is here to help you every step of the way.
We understand that reliable communication is just as important as reliable transportation. That is why we have made it easy for you to reach us through multiple channels — by phone, email, social media, or in person at any of our booking offices across Rwanda, Uganda, Kenya, and South Sudan. No matter how you choose to get in touch, you can expect a prompt and professional response from our team.
We value every piece of feedback we receive from our passengers. Your comments, suggestions, and even complaints help us continually improve our services and deliver the comfortable, safe, and affordable travel experience that Trinity Express is known for. Please do not hesitate to contact us — we are here for you.
Head Office
Trinity Transporters & Distributors Co. Ltd.
Address: KN 1 Rd, Chez Manu House, Nyarugenge, Kigali City, Rwanda
Phone: +250 788 314 935
Our head office in the heart of Kigali serves as the central hub for all Trinity Express operations. Located in the vibrant Nyarugenge district, the office is easily accessible from all major roads in Kigali City. The head office handles corporate communications, route planning, fleet management, and oversees the daily operations of all our regional booking offices.
If you are looking to discuss matters related to company operations, partnerships, or if your inquiry has not been resolved through our regional offices, our head office team is equipped to assist you directly. Walk-in visitors are welcome during regular office hours.
Passenger Support
Email: contact.trinityexpress@gmail.com
Our passenger support team is dedicated to ensuring that every journey you take with Trinity Express is smooth and stress-free. Whether you have questions about your upcoming booking, need to make changes to your travel itinerary, or require assistance with luggage policies and seat selection, our support team is ready to help.
For the fastest response, please include your booking reference number, travel date, and route details in your email. Our support team typically responds to all inquiries within 24 hours during business days. For urgent matters such as same-day travel changes or issues at the terminal, we recommend calling the phone number of the relevant booking office directly.
We also assist passengers with special needs, including those requiring wheelchair accessibility, extra luggage accommodations, or travel with young children. Please reach out to us at least 48 hours before your scheduled departure so we can make the necessary arrangements for a comfortable trip.
Business Inquiries
Email: Trinityexpressrw@gmail.com
Trinity Express welcomes business inquiries from organizations, travel agencies, logistics companies, and potential partners across East Africa and beyond. If you are interested in exploring collaboration opportunities, advertising with us, or establishing a corporate travel arrangement, this is the right channel for you.
We work with a wide range of businesses — from hotels and tourism operators seeking to offer integrated travel packages, to corporate organizations that need regular employee transportation between major East African cities. Our business development team will review your proposal and work with you to create a mutually beneficial arrangement.
Please include a brief description of your organization, the nature of the proposed partnership, and your preferred contact details. Our business team aims to respond to all partnership inquiries within three to five business days with a detailed follow-up.
All Booking Offices
Trinity Express operates booking offices across four countries in East Africa. Each office is staffed by trained professionals who can assist you with ticket purchases, schedule information, route planning, and any travel-related questions. Below you will find the full details for each of our locations.
Juba — Konyokonyo Office
Location: Konyokonyo Market Area, Juba, South Sudan
Phone: +211 923 033 872
Our Konyokonyo office is situated in one of the busiest commercial districts in Juba, making it highly accessible for passengers across the city. The office handles bookings for all routes departing from and arriving in Juba, including the popular Juba–Kampala corridor. Staff at this location can also help you with cross-border travel documentation guidance and schedule planning for multi-leg journeys through East Africa.
The Konyokonyo office is a key departure point for travellers heading south toward Uganda and beyond. Whether you are a regular commuter or a first-time traveller, our friendly team will ensure your booking experience is efficient and pleasant.
Juba — Sharikat Port Office
Location: Sharikat Port, Juba, South Sudan
Phone: +211 926 364 272
The Sharikat Port office provides an additional booking point in Juba for passengers who find this location more convenient. Positioned near the port area, this office serves a significant number of travellers and traders who move goods and travel between South Sudan and neighbouring countries on a regular basis.
This office offers the full range of Trinity Express services including ticket sales, schedule inquiries, and group booking arrangements. If you are travelling with a larger party or need to coordinate travel for an event or business trip, the Sharikat Port team can help you secure seats and plan your journey efficiently.
Nairobi — River Road Office
Location: River Road, Nairobi, Kenya
Phone: +254 795 815 056
Our Nairobi office on River Road is located in the heart of the city's bustling transportation hub. River Road is well known as the centre for intercity and cross-border bus travel in Kenya, and our office is easy to find for both regular travellers and newcomers to the city. This office manages all bookings for routes connecting Nairobi to Kampala, Kigali, and onward to other East African destinations.
The Nairobi team is well-versed in helping passengers plan complex multi-stop itineraries. If you are travelling from Nairobi through Uganda and into Rwanda or South Sudan, our staff will help you understand the best connections, travel times, and pricing options. We also provide information about what to expect at border crossings and any documentation you may need for a smooth journey.
Kampala — Namirembe Road Office
Location: Namirembe Road, Kampala, Uganda
Phone: +256 755 331 221
The Kampala office on Namirembe Road is centrally located and serves as a major hub for Trinity Express operations in Uganda. Kampala is a critical junction for travellers moving between East Africa's major cities, and our office here handles a high volume of bookings daily for routes to Kigali, Nairobi, and Juba.
Our Kampala team offers comprehensive travel assistance, from single ticket purchases to coordinating group travel for schools, churches, and corporate organizations. The office is conveniently located near other transport facilities in the city centre, making it easy to reach by taxi, boda-boda, or on foot from most parts of central Kampala.
Kigali — Nyabugogo Office
Location: Nyabugogo Bus Terminal, Kigali, Rwanda
Phone: +250 788 314 935
Our Kigali office at Nyabugogo Bus Terminal is one of the busiest Trinity Express locations. Nyabugogo is the main intercity and international bus terminal in Kigali, and our office here serves as the primary departure and arrival point for routes across all four countries in our network. Thousands of passengers pass through this office each month.
The Nyabugogo office offers all standard booking services as well as real-time schedule updates, waiting area facilities, and assistance with connecting services. If you need to transfer between a domestic route within Rwanda and an international route to Uganda, Kenya, or South Sudan, the Kigali team will help you coordinate your travel seamlessly.
Musanze Office
Location: Musanze Town Centre, Musanze, Rwanda
Phone: +250 788 322 020
The Musanze office serves the northern region of Rwanda, one of the most popular tourist areas in the country thanks to its proximity to Volcanoes National Park and the famous mountain gorillas. Trinity Express provides reliable connections from Musanze to Kigali and other regional destinations, making this office an essential stop for tourists and local travellers alike.
Whether you are a tourist wrapping up a gorilla trekking experience and heading to Kigali for your onward journey, or a local resident commuting for work or family visits, our Musanze team is here to provide fast and friendly booking services. The office is centrally located and easy to reach from all parts of Musanze town.
Rubavu Office
Location: Rubavu Town Centre, Rubavu, Rwanda
Phone: +250 788 322 020
Our Rubavu office is located in the western part of Rwanda, near the border with the Democratic Republic of the Congo and the shores of Lake Kivu. Rubavu is a vibrant border town with significant cross-border trade and tourism activity, and our office provides essential connectivity for passengers travelling to and from Kigali and other destinations.
The Rubavu team can assist with all bookings and provide guidance for passengers who are planning onward travel from Rubavu into other parts of Rwanda or across the border. The office is well-positioned in the town centre, close to the main commercial area, and is easy to find for both residents and visitors to the region.
Office Hours
All Trinity Express booking offices and our head office observe the following operating hours. We recommend arriving early during peak travel seasons and holidays to ensure prompt service.
| Day | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 6:00 PM |
| Saturday | 8:00 AM – 2:00 PM |
| Sunday & Public Holidays | Closed |
Please note that while our booking offices follow the hours above, our buses operate on their published schedules which may include early morning and evening departures. Passengers with early departures are advised to purchase their tickets in advance, either online or the day before travel, to avoid any inconvenience.
During peak travel periods such as Christmas, Easter, and national holidays in Rwanda, Uganda, Kenya, and South Sudan, our offices may extend their hours to accommodate increased demand. Check with your local office or our social media channels for announcements about extended hours.
How to Reach Us
Getting to our offices is straightforward no matter which city you are in. Below are directions to help you find your way to our main locations.
Kigali Head Office & Nyabugogo Terminal
From Kigali city centre, head north along KN 1 Road toward the Nyabugogo area. The Chez Manu House, where our head office is located, is a well-known landmark in the Nyarugenge district. Any moto-taxi or city bus heading to Nyabugogo can drop you within walking distance. The Nyabugogo Bus Terminal is located just a few minutes further along the same road. Look for the Trinity Express signage at the terminal entrance.
If you are arriving in Kigali from outside the city, the Nyabugogo terminal is typically the first stop for intercity buses. Our booking counter is clearly marked inside the terminal, and staff are available to assist you immediately upon arrival.
Kampala Office
The Namirembe Road office is located in the central business district of Kampala. From the Old Taxi Park, walk north along Namirembe Road for approximately five minutes. The office is situated on the ground floor of a commercial building with clear Trinity Express branding. Boda-bodas and matatus from across Kampala can bring you directly to Namirembe Road.
Nairobi Office
Our River Road office is in the downtown transport district of Nairobi. From the Kencom bus stop on Moi Avenue, walk east toward River Road — the office is approximately a ten-minute walk. Most matatus heading to the CBD pass through or near River Road. Look for the Trinity Express sign along the street.
Juba Offices
Both our Konyokonyo and Sharikat Port offices are located in well-known areas of Juba. The Konyokonyo office is near the main market, accessible by any taxi or boda-boda heading to the Konyokonyo commercial area. The Sharikat Port office is near the riverside and is a short ride from the city centre. Both locations have visible Trinity Express signage.
Connect With Us on Social Media
Stay up to date with the latest Trinity Express news, promotions, route announcements, and travel tips by following us on social media. We regularly share updates about new routes, schedule changes, special offers, and behind-the-scenes looks at our operations across East Africa.
Our social media channels are also a great way to reach us with quick questions. Our online team monitors messages and comments throughout the day and will do their best to respond promptly. For complex issues or booking modifications, we recommend contacting us by email or phone for the fastest resolution.
We love seeing your travel photos and stories! Tag us on Instagram or Twitter using #TrinityExpress or #TravelWithTrinity and share your experiences with the community. The best posts may be featured on our official pages.
Feedback & Complaints
At Trinity Express, we believe that every piece of feedback is an opportunity to improve. Whether your experience was exceptional or fell short of your expectations, we want to hear from you. Your input directly shapes the improvements we make to our services, routes, and customer experience.
To submit feedback or file a complaint, please send a detailed email to contact.trinityexpress@gmail.com with the subject line "Feedback" or "Complaint" followed by your route and travel date. Include as much detail as possible — your booking reference, the date and time of travel, the route you were on, and a description of your experience. If applicable, attach any photos or documents that support your case.
Our customer experience team reviews every submission carefully. We aim to acknowledge all complaints within 24 hours and provide a full resolution within five business days. For urgent complaints regarding safety, lost property, or service disruptions, please call the relevant booking office directly for immediate assistance.
We are also open to positive feedback! If a particular driver, conductor, or office staff member went above and beyond to make your journey pleasant, please let us know. We recognise outstanding team members through our internal awards programme, and your kind words make a real difference.
Corporate & Business Partnerships
Trinity Express is committed to building strong partnerships with organizations across East Africa. We offer a range of corporate services designed to meet the transportation needs of businesses, NGOs, educational institutions, and government agencies operating in the region.
Our corporate travel programme provides businesses with preferential rates, flexible booking options, and dedicated account management. Whether you need regular employee transportation between Kigali and Kampala, group travel for conferences and events, or customized shuttle services for your organization, we have the expertise and fleet to deliver.
We also welcome partnerships with travel agencies, tour operators, and hospitality providers who want to offer their clients integrated travel solutions. By partnering with Trinity Express, you can provide your customers with seamless intercity and cross-border bus travel as part of a broader tourism or travel package.
For advertising and sponsorship opportunities on our buses, at our terminals, or through our digital channels, please contact our business development team at Trinityexpressrw@gmail.com. We offer a variety of branding options that put your message in front of thousands of travellers across four countries every day.
To start a conversation about how Trinity Express can support your organization, email us at Trinityexpressrw@gmail.com with a brief overview of your needs. Our partnerships team will respond within three to five business days with a tailored proposal.
Emergency Contact Information
The safety of our passengers is our highest priority. In the event of an emergency during your journey with Trinity Express — whether it involves a road incident, a medical situation, or any safety concern — please take the following steps immediately.
First, contact local emergency services in the country where you are located. For your reference, these are the key emergency numbers across our operating regions:
- Rwanda: Police — 112, Ambulance — 912
- Uganda: Police — 999, Ambulance — 911
- Kenya: Police — 999 or 112, Ambulance — 999
- South Sudan: Police — 777
After ensuring your immediate safety and contacting local emergency services, please notify Trinity Express as soon as possible by calling our head office at +250 788 314 935 or the nearest booking office. Our operations team will coordinate any necessary support including arranging alternative transportation, assisting with medical referrals, and communicating with the families of affected passengers.
Trinity Express maintains strict safety protocols across our entire fleet. All our buses undergo regular maintenance inspections, our drivers are professionally trained and licensed, and we carry comprehensive insurance coverage for all passengers. In the unlikely event of an incident, our crisis response team is prepared to act swiftly to ensure the well-being of everyone on board.
If you witness any unsafe driving behaviour, suspicious activity, or have concerns about the condition of a vehicle, please report it immediately by calling any of our office numbers listed above. Your vigilance helps us maintain the high safety standards that Trinity Express is known for across East Africa.